Return and Refund Policy
At Otaku Threads Hub, we strive to provide exceptional anime apparel that lets you express your fandom in style. Your satisfaction is our priority, and we’re here to assist with any issues. Below is our easy-to-follow Return and Refund Policy:
Returns
We accept returns if the product is:
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Damaged, defective, or different from what you ordered.
Steps to Initiate a Return:
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Contact our customer support team at otakuthreadshub@gmail.com within 7 days of receiving your order.
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Share clear photos of the issue and include your order details.
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Our team will assess the problem and guide you through the return process.
Note: Personalized items, such as custom anime designs on t-shirts, hoodies, or other apparel, cannot be returned unless they are damaged, defective, or incorrect.
Refunds
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Once your return is approved and the product is received, we will process your refund.
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Refunds will be issued to the original payment method used during purchase.
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Processing may take 5–10 business days, depending on your payment provider.
Order Cancellations
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To cancel your order, contact us as soon as possible.
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If your order has not entered production, we will cancel it and issue a refund.
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If the order is already in production, cancellation may not be possible, but our team will assist you further.
Non-Returnable Items
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Personalized apparel, such as custom anime t-shirts, hoodies, or designs, cannot be returned unless they are damaged, defective, or incorrect.
If you have any questions or need help, please contact us at otakuthreadshub@gmail.com. We’re here to ensure you are happy with your anime apparel!
This policy may be updated from time to time, so please review it periodically.